Privacy Policy

This privacy policy describes how AusSpeech Pathways collects, uses, and protects the personal information you provide when using our online platform. Protecting your privacy is important to us, and we are committed to being transparent about our data practices in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information in connection with the services we provide:

• Information you provide directly to us: This includes information you submit when you register for an account, enrol in a course or training program, make a purchase, contact us, or participate in surveys or promotions. This data may include your name, professional details, billing address, payment information (processed via secure third-party payment processors), and any other information you choose to provide.
• Information collected automatically: When you access and use our site, we may automatically collect certain information about your device and usage. This includes technical information like your IP address, browser type, operating system, referral source, pages viewed, links clicked, and timestamps of your visits. This information helps us understand how users interact with our service and improve functionality.
• Information from third parties: We may receive information about you from third-party service providers who support our operations, such as analytics providers or payment processors.

How We Use Your Information

We use the information we collect for several purposes:

• To provide and manage our services: This includes processing your registrations and enrolments, delivering online content, facilitating participation in courses and programs, processing payments, and providing customer support related to our online speech pathology training programs, accredited course delivery, professional development courses, clinical supervision training, continuing education units (CEUs), university pathway programs, and specialised therapy modality training.
• To improve and personalise our services: We analyse usage data to understand user preferences and behaviour, allowing us to enhance the content, features, and usability of our site and tailor our offerings to better meet your needs.
• For communication: We may use your information to communicate with you about your account, transactions, changes to our policies, and to respond to your inquiries.
• For marketing purposes: With your consent where required by law, we may use your information to send you updates, promotional materials, and information about new courses or services that may interest you. You can opt-out of receiving marketing communications at any time.
• For legal and compliance purposes: We may use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Legal Basis for Processing (GDPR)

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We will process your personal data where:

• It is necessary for the performance of a contract with you (e.g., to provide the course you enrolled in).
• We have your consent to do so.
• The processing is in our legitimate interests (e.g., to improve our services, prevent fraud) and not overridden by your data protection interests or fundamental rights and freedoms.
• It is necessary to comply with a legal obligation.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with third parties only in the following circumstances:

• Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, data analytics, hosting, and customer support. These third parties have access to your personal information only to perform these tasks and are obligated not to disclose or use it for other purposes.
• Compliance with Laws: We may disclose your information when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud or illegal activity, or protect the safety of our users or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with other parties when we have your explicit consent to do so.

Data Security

We implement appropriate technical and organisational measures to protect the personal information we collect and maintain. These measures are designed to prevent unauthorised access, disclosure, alteration, or destruction of your data. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include:

• The right to access: You have the right to request a copy of the personal data we hold about you.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The right to erasure: You have the right to request that we erase your personal data under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided below. You also have the right to lodge a complaint with a supervisory authority if you are concerned about our handling of your personal data.

International Data Transfers

As an online service, your personal information may be stored and processed in countries other than your own. We take steps to ensure that any international transfers of personal data comply with applicable data protection laws and that your data is treated securely and in accordance with this privacy policy.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and support marketing efforts. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will revise the "last updated" date at the top of the policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, you can contact AusSpeech Pathways by mail at the following address:

AusSpeech Pathways
Level 5,
200 Clarendon Street,
South Melbourne, Victoria,
3006, Australia